With a rich background as a solutions engineer, I bring to the table a comprehensive skill set that includes Kubernetes, Docker, Networking, Linux, Bash, IP, VoIP, CTI, WFM, Voice Recording, Quality Management, Video Recording, CRM, ERP, Sales, Technical Sales, and voice biometrics. My experience extends to system installation, administration, and management. I have a deep understanding of CRM and Contact Center software, coupled with a solid background in IT Support, networking, and telecommunications. I am fluent in Spanish and English, proficient in Italian and Portuguese.